Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.
Please note that processing times may be extended during peak periods, promotions, or holidays.
Delivery Times
Orders shipped within the EU are typically delivered within 4-10 business days after dispatch.
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, carrier performance, and external factors beyond our control.
Shipping Carrier
All EU orders are shipped via a reputable courier service..
Carrier services and delivery methods may vary depending on package size, destination, and service availability.
Shipping Costs
Shipping costs are calculated at checkout and displayed before completing your order.
Any applicable delivery fees are non-refundable.
Order Tracking
Where available, tracking information will be provided by email once your order has been dispatched.
Please allow up to 24 hours for tracking updates to appear in the carrier system.
Delivery Issues & Delays
Ryziger EU is not responsible for delays caused by:
- Courier service disruptions
- Weather conditions
- Customs or security inspections
- Incorrect or incomplete delivery addresses
- Events outside our reasonable control
Once an order has been handed over to the shipping carrier, title and risk of loss pass to the customer.
Incorrect Address
Please ensure that all shipping details are correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please:
- Check with neighbours or building management
- Check for any delivery notifications from Royal Mail
If the package cannot be located, please contact support@ryziger.com within 7 days of the marked delivery date so we can assist with an investigation.
Ryziger reserves the right to determine the appropriate resolution on a case-by-case basis.
International Shipping
At this time, Ryziger primarily ships within the EU. International shipping options may be offered on a limited basis.
International customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.
Contact Information
For all shipping-related enquiries, please contact us at:
Please include your order number in all correspondence.